Zire will not turn off

[kmcclimon]

I have a new Palm Zire, charged it, it worked just fine. Was able to use it, etc. Today, was using it, then when I tried to turn it off, it would not turn off, nor would it recognize anything I tapped on. Like it was locked up. I did the reset in the back. But it still would not recognize when i tried to tap on it. Help!

[imported_StevenGT]

Does it eventually turn off (i.e., Auto-off after 3 minutes or so)? If not, it sounds like a crash. If the soft reset doesn't free it up, try first a warm reset, then a hard reset (instructions can be found here). You will lose any data that you've entered since the last HotSync if you have to hard reset, though. Good luck!

[kmcclimon]

Thanks for the information Steve. When I turned it on this morning, everything seems to work just fine now. But I will keep the information on the two different reset options. I appreciate your help.