How to get hold of Palmone for technical support?

[schmek]

The problem:
The headphone jack has a lose connection.

The things I tried to resolve my problem:
* check to make sure it is a hardware problem. It is. When I tilt the jack a bit, it works. Must be a lose connection.
* Roamed the palmone site for an adress or phonenumber to send it to/ contact them.
* Found a telephone number, got a very difficult to understand computer voice. It speaks a mixture of dutch and english. after that I get a: "Type in all sort of things questions". Since I'm Dutch, I do not want to send the PDA to the USA or Canada. Unless there is no other way.
* Send an e-mail, didn't get a reply within 12 hours, but got two within 36 hours. Both refering to a link on the palmone site. Which for some mistifying reason just gives a blank screen in Mozilla firefox and IE. They didn't give me the adress for technical support in Holland or Europe. Neither did they give a telephone number. Which was why I wrote the e-mail.

So,... what to do next? Does someone have any suggestions? Or perhaps that telephone number/ adress that is usefull and I am searching for?

My goverment is more transparent than palmone. AND THAT is dissapointing.

[alfons]

Hi. There we go again: As for all my experience with PalmOne Repair Services and Customer Care in Europe, there is hardly a way to get seriously in contact with them. I live in Germany (being Dutch, though), and in this whole country there is not a single telephone number from PalmOne you can find out.

I wrote several posts about my experiences with PalmOne in this respect, I suggest that you do a search for them if you are interested. There you can also read about my suggestion that this disappointing service can very well be a deliberate strategy of PalmOne.

After getting red hot for anger I finally phoned with a telephone girl at European Headquarters in London. It was the only time I felt halfway understood with what I wanted. The next day, a french speaking woman indeed and stunningly phoned back, assuring me again and again that satisfying its customers is a primary goal of PalmOne, and that there are no real problems with none of Palms devices. Some 24 hours later I received an new Tungsten E.

All of this was no fun at all.

But we shouldn?t blame the devices for all this nonsense. They are innocent

[BAB2000]

I located this page on the European region site.

Hope of some assistance.

Just a quess, but is it possible that telephone tech support may only be offered via email, since we can not locate telephone numbers for this service?

Also, copy/paste here if you have trouble accessing.

Contacts:
Corporate Headquarter
palmOne, Inc.
400 North McCarthy Boulevard
Milpitas, California 95035
United States of America
Tel.: +1 408.503.7000
Fax: +1 408.503.2750

European Headquarter
palmOne Europe Ltd
Buckhurst Court
London road
Wokingham
Berkshire, RG40 1PA - UK
Tel.: +44 (0)118.974.2700
Fax: +44 (0)118.974.2701

palmOne Int'l Marketing Headquarter
palmOne France SAS
7 avenue Georges Pompidou
92593 Levallois-Perret Cedex
France
Tel.: +33 1 47 48 24 55
Fax: +33 1 47 48 25 70

[BAB2000]

Also try this link.

Describes a palm on call service program.

The numbers list include -

Alternatively to register on the telephone and receive immediate technical support call:

Denmark 3544 5573
Austria 01 50222 1250
Finland 09 8171 0002
Germany 069 92032181
Ireland 01799 7134
Switzerland 01 430 0485
Norway 2259 5893
South Africa 0800 995070
UK 020 7867 0108
France 01 43 62 34 07
Switzerland 022 823 0530
Belgium 02 6407 386
Netherlands 020 654 5389
Belgium 02 6407 386
Spain 91-375 3380
Italy 02-754-19-557
Swedish 08 519 92029

[schmek]

Thank you for your replies.

The phone number from the knowledge libery is the one I mentioned earlier on. So I think I will call their headquarters in the UK instead.

I gave the online support another go, but when you click the links for contact support, you get choose country, then under 'support tools' you can choose any link you like. I tried them all, but after following the steps it will get you to 'computing solutions'. Where you can find a link contact support. This is where we started. It is a viscieuse circel!!!

Oh well, it's probably me. I will try their HQ on monday.

On top of that my browser keeps logging of, which makes posting a reply hell.