Constant recalibration

[swieder]

It is suprising to me that using Digifix and Digime at the same time works better. I would think these two apps basically do the same thing.

I just loaded Digime by itself to see if that help the problem. I am more than happy to try loading both applications, but I will wait a few days to see how it goes with just Digime.

Anyone else running both calibration applications at the same time?

[swieder]

Running Digime alone did not do the trick. My screen is still getting out of alignment after a few days.

I am now installing Digifix too. Hopefully the combination of both applications will solve the problem!

[swieder]

The software packages did not work for me. My screen was still going out of alignment even with Digifix and DigiMe installed and running.

I am just completing my call with Palm support. They are sending me an advanced replacement for my T2 which should hold me over for another 6 months.

Do I have any chance of getting a T2 that will not develop digitizer drift within 6 months? I doubt it, but by then maybe I will be ready to move to a newer Palm.

ps: Is PalmOne support handled at of India now? My last 2 calls where both handled by gentlemen with Indian accents. They were both very helpful too.

[FatherFork]

I believe that palm has begun to outsource.

On the digitizer issue, lately, both haven't been working for me either. I wrote about how I permanantly fixed the problem in this thread. It did require disassembly but I will post some pic soon. I'll probably end up starting a new thread so it will get more traffic from people who want to fix it. I just don't want to post pictures until I am absolutely SURE that the problem will not re-emerge.

FF

[alandavey]

I had the digitiser problem - and also my power button had stopped working. This meant I could not do a hard reset. So my TT went in for repair/replacement. (I have used an M500 for YEARS with no digitiser problems. I suspect the slider mechanism and/or a loose connection inside)
Palm replaced my TT with one that would not charge. So that has gone back, too. Next Monday it will be a fortnight since I sent them my TT. Anyone know a good phone number for support in the UK? For someone who can DO something to get a replacement issued properly?

[action49]

This is a worldwide problem - I am now on my second refurb, I sent the first one back because it was almost as bad as my original and I have had this new one for a week and, like you, have the on/off switch problem so will probably have to send it back too. I dont get any joy from the Aussie Palm people who are outsourced to the Philipines. Grrrrrrr! Whilst I love my Palm and what it can do, I do hate being so dependent on it for all my workstuff!

[swieder]

I called Palm on Mar 18. They set up an advanced replacement which was supposed to arrive in 1 to 3 days. A week later and I am still waiting.

According to a conversation today with Palm Corp Customer service the repair depot is backlogged on T2s.

I am supposed to get the replacement by Mar 29 !

So we have a flawed design and LONG lead times on getting replacement units. This stinks! This issue has got to be costing PalmOne a lot of money!

I have an extended warranty and think I will be replacing my Palm every 4 to 6 months.

[swieder]

A few hours after my call to Palm Corporate customer support I got the following email:

Dear Scott:

Your order has been shipped 09:55pm - 03-26-04 to you at the following address:

bottom line: it helps to call!

I can only hope this T2 replacement works okay!