"Resolve items" in Activesync 3.5 just syncs again

[brafman]

When I first got my Audiovox, if I got an "unresolved item" after syncing, clicking on "resolve items" would give me a list of the items that needed to be resolved.

At some point, this stopped working properly. Now clicking on "resolve items" just does another sync, leaving the unresolved items still unresolved, and without identifying for me which are the problem entries.

Does anyone know how I can at least tell which entries need to be fixed?

[gmerin]

activestink seems to do that when its sync'ing my Files area. I have to remove each file one at a time, from the c:\Documents and Settings\<UserName>\My Documents\<your PPC name> My Documents\ (where-ever your "synchronized files" directory is ) and try to resync. Eventually you'll find the "objectionable" files, because the resync will suceed after you remove the objectionable file(s). In my experience, its usually a file in the Templates area; I think AS expects only known file-types (PWord, PExcel, etc.) to be in there.

[brafman]

Thanks for the tips. Unfortunately my problem is somewhat different, since my unresolved items are all items in outlook (appointments, contacts, to do list items) -- if you change the same appointment on both the computer and the audiovox, you get an unresolved item. I think this happens to me when I get popup reminders for appointments, and snooze them differently.

So, I'm still a bit in the dark...

[Darth Gates]

I had a problem like this at one time. It was really bizzare. But, for me, it was limited only to appointments. After a week or two of looking into it, I found that the problem was on my desktop. I had run a third-party utility that optimizes the registry (Fix-it). It deleted the time zones that were being used by my machine. That somehow screwed up OUTLOOK's calander program, and then messed up Activesync. I drove me crazy for weeks. I eventually did an google search on an error message generated by activesync, and came across a message board where users were discussing the problem. The fix was to run Fix-it's undo program.

[Equilibrium]

This may fix your problem.

Open ActiveSync. (do this while device is not in cradle)

Click the Options Button.

Then a new window will open. Go to Rules Tab.

There is a Conflict Resolution option.

Check to see what you have set.

Either: Leave the Item Unresolved or
Always replace the item on my device or
Always replace the item on this computer

If you have Leave the Item Unresolved applied, then that is what it will do.

Change to one of the other two options.