Sim card not detected problem

Discussion in 'Palm' started by ThirdMan, Feb 16, 2004.

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  1. ThirdMan

    ThirdMan Mobile Enthusiast

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    I have been experiencing the "SIM card not detected" problem recently. I tried the soft and hard reset solutions suggested elsewhere in these forums but no difference.

    I am sure the problems only started when I upgraded the OS.

    Palm's answer was to ask me to return the unit for a replacement under warranty.

    Question: I am sure that the problem was introduced when I upgraded the OS - does anyone know if the replacement unit will have the latest version of the OS? I am hoping that it will not be so that I may ignore the update and have a working phone.

    Anyone have any tips on how to get problem-free mobile phone functions?

    This is the second time I have had to get a replacement under warranty - I only bought the unit in December so it has been a huge disappointment.
     
  2. xinj

    xinj Mobile Evangelist

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    the replacement TW will most probably be an updated one. dont you fear the update, it has nothing to do with not recognizing your sim-card. see if the sim-door is locked properly. and before getting the TW replaced i would recommend you to reinstall the upgrade, i have heard that many people ended up with incomplete updates and got their TWs running properly after doing a reinstallation of the upgrade. the upgrade is worth it so go for it.
     
  3. ThirdMan

    ThirdMan Mobile Enthusiast

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    The SIM card door is working ok - I even wedged a piece of card behind the SIM card to make sure it is making a good contact.

    I think it is significant that the problem only arose after I applied the update.

    Once the "SIM card not detected" message is displayed it just keeps coming up regardless of the contact with the SIM card. I have to do a hard reset and then the mobile phone application will run ok until the next call is made or received.

    I have noticed that the phone function will operate for days in standby mode but usually crashes with a "SIM card not found" message once you complete a call.

    I am convinced that this is a software problem that seems to be linked to the prefs written by the mobile phone application after it has completed a call.

    Since I did not have the problem before I applied the update I am assuming that the update introduced the problem.

    I therefore want to go back to the OS the worked ok before the update.
     
  4. ThirdMan

    ThirdMan Mobile Enthusiast

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    Sadly Palm support are as much use as a chocolate teapot when you try to discuss the problem with them.

    The solution is always "return the unit for a replacement under warranty"

    When this unit returns it will be the third I have had in less than three months.

    I think that they can swap the units from now until doomsday - the problem is in the software.
     
  5. fabcanabal

    fabcanabal Mobile Enthusiast

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    Palm support everywere is terrible. I have similar problem with my W but it happened even before the upgrade, and placing objects or doing so to ?help" make the card better contact, is useless. The last thing to do i recomend before sending the unit back is doing a hard reset, redo the update and operate it with no other apps for a while, to see if the mobile app interacts with others. I that does not work.... send the unit for replacement. Best regards
     
  6. knowism

    knowism Newbie

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    this problem is simply a mechanical problem. we had this same problem with two of our TW units and all we did was to stick a clear tape on top to prevent the SIM cover from moving.

    we had this problem even before we upgraded..

    hope this helps.
     
  7. ThirdMan

    ThirdMan Mobile Enthusiast

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    Well, the replacement TW arrived this afternoon. I inserted my SIM card and stuck it on charge.

    20 mins later (as it sat on a desk without being moved or touched) up came the "SIM card not found" message and the unit switched itself off.

    This is the third unit I have had. I reckon Palm are pulling my plonker by continuing to deny this is a known problem and just offering a replacement unit.

    I will be on the phone to them asap for a full refund or a swap for a different model.

    I think a call to the Trading Standards office might be helpful too.
     
  8. benswe

    benswe Member

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    ...gotta be something wrong with that SIM-card of yours... check with your op
     
  9. Abbey

    Abbey Goldmember

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    I agree. SIM cards are not immune to failure. The SIM card may be resetting periodically, causing your TW's mobile to power down.

     
  10. ThirdMan

    ThirdMan Mobile Enthusiast

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    OK.

    This TW is my first PDA - I admire you guys and your faith in Palm.

    I will head down to Vodafone tomorrow for a new SIM card and see if that cures the problem.

    More bulletins later!!
     
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