Palm Desktop - Unexpected error #-8796

Discussion in 'Palm General' started by Livy, Sep 2, 2005.

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  1. Livy

    Livy Newbie

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    I run a OS Mac 10.4, Missing Sync for Palm OS, Apple desktop G4 and T3. On update OS Mac 10.4.2, the Palm Desktop refuse to open and receive an error message - "unexpected error #-8796". Help!
  2. holvoetn

    holvoetn Still a moderator ...

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    Hello Livy, Welcome to BrightHand :D:D:D

    Though I do not have a MAC there is one suggestion I can make:

    Since you said you updated the OS, maybe something went wrong with the setup of PalmDesktop. Can you reinstall PalmDesktop to see if this helps ?

    Be advised as well there is since recently a new version of PalmDesktop available on the website (version 4.2.1).
  3. zire102001

    zire102001 Newbie

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    here is what i found on the web from appletech..

    http://www.appletechs.com/archives/00000089.html

    also use ur browser's find feature to look for 8796



    also... found at (http://rejectamenta.blogspot.com/2004_05_09_rejectamenta_archive.html):


    rejectamenta
    Tuesday, May 11, 2004

    New Palm
    I recieved $500 as a graduation gift and decided to update my old Palm m100, which has given me years of good use, but I was tired of the low memory (which wasn't a problem when I bought it originally) and the poor thing was just getting beat up. I went to Fry's and picked up a new Zire 31. I love having color, 16 MB of memory, and more power.

    Unfortunately, the Palm desktop software didn't want to run on my system. It removed my old version, then installed the new, found my data, tried to import it, and then gave me two "Unexpected error #-8796" dialog boxes. I've got years of technical support experience (6 years at Stream, where the average length was 13 months)so I wasn't worried. That was on Teusday.

    I searched the web, I searched the Palm Support Site. I tried to search usenet with Google. Nothing. Nada. I saw one post that mentioned this problem and only said "I got past the -8796 error..." with no explanation.

    Finally, on Wednesday, I called technical support. This is something I don't like to do. I got through the phone tree and waited 15 minutes before being disconnected. That's an old tech support trick. If a tech needs to get their call average down they answer the phone with their mute button set, so they say "hello? hello?" a couple of times, the user doesn't realize that the line is active, they just think that the hold music is cycling, and then the tech disconnects. It gets them under that elusive 6 to 10 minute call average. It's not really an average. It's a maximum for some technical support fields.

    I called again, got a hold of someone whose accent was so thick we both had to repeat everything twice. He claimed that the error was a rare macintosh system error. I searched Apple's support site. Nothing. Nada. Zip. To fix it, I had to reinstall the operating system. This is not easy on Mac running OS 9.

    My CD-Rom is acting up and doesn't always read CD's. It takes a couple of times to read it. I had to load the OS 9 system disk on my wife's computer and burn a disk image of the CD, transfer it to my computer, then run it as off of the smi file. The OS 9.2.1 updater requires OS 9.1, not 9.0, so I had to do an overnight download of an 81 MB updater (over a modem that gets 26K to 45K baud). It took a couple of days, then I finally managed to get updated to 9.2.2. I had previously only used os 9.1. 9.2.2 caused interference with some of my programs the last time I tried it, but the Palm people insist that their desktop software won't run on 9.1.

    Finally, everthing got updated, I got the machine to read the Palm CD, and the installer gave me one of those "THe application "installer" could not be run because 'installer' could not be found."

    Boy, THAT sure pissed me off. I realised that I hadn't rebuilt the desktop and that fixed it.

    Now I'm having fun with my Zire. I've got my software loaded, my data is back, and I've got some serious power. Some games run so fast that it's hard to see what the computer is doing, and my metronome broke, but it's a small loss.

    Now I've got to make sure that all of my other programs work.

    Oh, and I need to get a job.
  4. Wag Palm

    Wag Palm Newbie

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  5. Shawn Parr

    Shawn Parr Mobile Deity

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    Hello Wag Palm, welcome to Brighthand! :)

    Try starting out by repairing permissions with Disk Utility.

    If that doesn't work then try re-installing Palm Desktop.

    If that doesn't work try moving the ~/Documents/Palm/Users/<your hotsync ID>/User Data file to the desktop and launch Palm Desktop.

    If that works it means that your User Data file is probably corrupted. You could attempt to import the data, but if it comes to that let us know and we will look into the best way to handle it.
  6. Wag Palm

    Wag Palm Newbie

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    Thanks a lot, removing the User Data file solved the problem! The only disadvantage is I lost my custom colours but that is not a big problem.
  7. Shawn Parr

    Shawn Parr Mobile Deity

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    I'm glad you got things working again with a minimum of troubles. :)
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