Hi Hal, I think the confusion may be that, as a developer, I have been given an O/S of unmodified Windows Server 2003 (Standard Editoon, Service Pack 2), on my work PC (as opposed to the end-user platform of restricted XP). I cannot get my PC to recognise the device at all (except as an MTP device), so cannot even sync with Palm Desktop. Ultimately I would like to sync with Outlook (I have downloaded the latest software, and Outlook conduits), but I just can't get beyond the first hurdle.The hotsync manager is just what I have installed from the CD supplied with the phone. Does that clarify the situation at all? Regards.