m130 Sync fail

Discussion in 'm100 series' started by gariety, Jan 2, 2004.

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  1. gariety

    gariety Newbie

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    I am having persitent problems with Syncing. I have attached the log from my last HotSync session......

    HotSync operation started 01/02/04 14:20:34
    OK Date Book
    OK Address Book
    -- Note Pad
    Note Pad conduit cannot synchronize with the Note Pad database on the Handheld, because the version of the database on the Handheld does not match that expected by the Note Pad conduit.
    Note Pad synchronization failed
    Conduit 'Note Pad' Error: Unknown error. (FFFF)
    OK Acrobat Reader
    OK Documents To Go
    -- Backing up db 68VZ328 VSerDrvr to file C:\Palm\GarietS\Backup\68VZ328_VSerDrvr.PDB
    System synchronization failed
    Protocol Error: Bad operation. (400E)
    HotSync operation complete 01/02/04 14:21:10

    How do I fix the synchronization failures? I have tried changing the conduit settings. I dont understand the Expected Note Pad Conduit. That problem is minor, however, what is the system fail? Also, I cannot synch my MemoPad. I have items on the handheld that do not make it to the desktop. I also, cannot find the files from Documents To Go on my PC. GRRRR

    Sorry this is so long - Thanks for any help!!
     
  2. AlanG

    AlanG Mobile Deity

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    Hello gariety, and welcome to Brighthand!

    What version of Palm Desktop do you have loaded on your PC? You can check the version of Palm Desktop from the Help > About Palm Desktop.

    Are you looking for new files which where created on Palm? Check the 'My Documents' folder.

    Alan G
     
  3. gariety

    gariety Newbie

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    Thanks for the reply -

    I am using Palm Desktop 4.01 on Windows XP Home.

    I have checked the My Documents folder. I have even done a search for the filename, with no luck!
     
  4. AlanG

    AlanG Mobile Deity

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    Looking at this page makes it sound like Palm Desktop 4.1 is really the version of Palm Desktop you should be using with Windows XP.

    You can download a free copy of Palm Desktop 4.1 for Windows XP here .

    When you click on the HotSync icon and then choose Custom, do you see the Documents to Go conduit listed in the HotSync Manger? If not, try reinstalling Documents to Go on both the desktop and the handheld.

    Alan G
     
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