Hotsync Problems

Discussion in 'Sync (Windows/Palm OS)' started by DanK, Nov 10, 2003.

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  1. DanK

    DanK Newbie

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    So I was upgraded by my company the other day to Outlook 2003 while also being put on an Exchange Server. Now, when I Hotsync, Hotsync crashes near the end of a session without fail. Someone please help. I'm sure it's something rather stupid.

    Here is a copy of my log on the pC side:



    HotSync operation started 11/10/03 09:31:19
    Expense - sync configured to Do Nothing
    OK Note Pad
    OK Photos
    OK Outlook Calendar
    OK Outlook Contacts
    -- Outlook Tasks
    User: <snip>
    Version: 3.1.3
    There are more records in your Handheld than in Outlook. Please re-synchronize to attempt recovery.
    Outlook = 286, Handheld = 471
    OK Outlook Tasks - Slow Sync with 1 message(s)
    OK Outlook Notes - Slow Sync
    OK AvantGo Connect
    OK VersaMail
    -- Backing up db MMIDCache0 to file C:\Program Files\Palm\KlandeD\Backup\MMIDCache0.PDB
    -- Backing up db MultiMail Messages to file C:\Program Files\Palm\KlandeD\Backup\MultiMail_Messages.PDB
    -- Backing up db CalendarLocationsDB-PDat to file C:\Program Files\Palm\KlandeD\Backup\CalendarLocationsDB-PDat.PDB
    -- Backing up db psysLaunchDB to file C:\Program Files\Palm\KlandeD\Backup\psysLaunchDB.PDB
    -- Backing up db Saved Preferences to file C:\Program Files\Palm\<snip>\Backup\Saved_Preferences.PRC
    OK System
    HotSync operation complete 11/10/2003 9:35:50 AM

    HotSync operation started 11/07/03 15:21:37
    Expense - sync configured to Do Nothing
    OK Note Pad
    OK Photos
    OK Outlook Calendar
    OK Outlook Contacts
    -- Outlook Tasks
    User: <snip>
    Version: 3.1.3

    ERROR: 10006410
    Failed to close handheld database.

    1291: BaseConduit

    ERROR: 10006410
    Failed writing AppInfo block.

    2330: BaseConduit

    ERROR: 00001013
    Exception thrown at line (396)

    Operation aborted



    471: TdConvert
    12998: BaseConduit
    12364: BaseConduit
    11783: BaseConduit
    8789: BaseConduit
     
  2. Bill Gamble

    Bill Gamble Mobile Deity

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    Since you're using the Z71, then you're also using PocketMirror as your conduit to Outlook. Read this, from Chapura's knowledgebase.
     
  3. DanK

    DanK Newbie

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    So I upgraded to the latest drivers for Chapura. I no longer get the error I was getting. However, Hotsync still crashes, but only when I am syncing VersaMail. When VersaMail is set to "Do Nothing" I get no issue. When it is set to sync, it syncs, gives me an OK log, and then I get the following XP pop-up.

    "Hotsync has performed an illegal action, would you like to send a report to Microsoft so they can do absolutely nothing with it. This screen is just to do away with the 'blue-screen-of-death' anti-marketing screen we used to have in your previous version of Windows"

    On to VersaMail I guess.:confused:
     
  4. Bill Gamble

    Bill Gamble Mobile Deity

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    Try reinstalling Versamail.
     
  5. ashishg_pbx

    ashishg_pbx Mobile Enthusiast

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    Did you have any luck with it? I have been facing the same problem, and dont' know where to look for a solution. Is Versamail owned by Palm, or is it a third-party app?

    Ash
     
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