Frustrated with HotSync attempts

Discussion in 'General Palm OS' started by Ellehicm, Mar 13, 2002.

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  1. Ellehicm

    Ellehicm Newbie

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    Greetings!

    I've been scouring this forum in search of a successful resolution to my hotsync issues... so far to no avail. Here's what I have:

    Mac G3 Powerbook (Bronze)
    400mhz
    320MB Ram
    OS 9.2.1
    USB port

    Palm III
    I have upgraded my Palm Desktop to version 2.6.3
    I have upgraded my Palm OS to 3.5

    I used to be able to sync my Palm on a previous Mac G3 (with serial port). In addition, I used to be able to sync my Palm on my current Mac using IR port. (The IR cover is missing from Mac and no longer functions.)

    My Palm III has been collecting dust until recently when I decided to try to get things working again after the IR port became unusable. I purchased the Belkin USB PDA adapter, upgraded my Mac OS from 9.0 to 9.2.1, and upgraded my desktop software to version 2.6.3.

    Here's the problem:

    I cannot get the hotsync to work, regardless of what I try. I've tried restarting with the cable attached and detached, attempted different speed settings, tried USB connect and Serial to USB settings, and uninstalling and reinstalling all of v 2.6.3 and just the hotsync manager and just the conduit manager.

    I've been able to get a a sync long enough to update the Palm OS. But nothing more.

    Presently I will get either a crashed Mac, a "connection between your handheld computer and desktop was lost" error, or the desktop software just stops after the hotsync connection window opens.

    Has ANYONE been able to get through this problem successfully?!?!?

    Feedback is GREATLY appreciated.

    Thanks so much!
     
  2. AlanG

    AlanG Mobile Deity

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    Hello Ellehicm.

    What happens when you set your Extension Manager to "MacOS Base" and then turn on the USB drivers and the Palm extensions? Are you able to sync? Also, If you are using a USB hub, connect the Palm directly to the back of the Mac.

    Alan G
     
  3. Ellehicm

    Ellehicm Newbie

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    AlanG.

    Thanks for the suggestion. I'll try with the Mac OS Base extensions, etc.

    I do not use a USB hub, simply a Belkin USB to Serial PDA adapter. So my connection is USB / Serial / Palm.

    I'll let you know if it works.

    Thanks,

    ellehicm
     
  4. Ellehicm

    Ellehicm Newbie

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    I am still having trouble getting my Palm to sync... I've tried with extensions on and off, with Appletalk on and off, and on and on and on.

    I've been able to get the sync connection established, and it begins to sync.
    (I've managed to get my calendar to sync, then at some point in the connection it simple stalls and eventually I get the connection error message.

    Upon contacting Palm support for this issue I received this email:
    (Which of course I attempted, and am still getting connection stalls and errors.)

    I understand you are having difficulties performing a HotSync? with a
    Palm III(TM) Handheld device and a Macintosh? computer. In order to
    resolve your issues please follow the steps below.

    When you receive an error messages during a HotSync? Operation or some
    data does not transfer, generally this is because the Conduit Manager
    does not have enough memory allocated to it. Please follow the steps
    below to allocate more memory:

    1. From the Instant Palm" Desktop, select the HotSync pull down menu.

    2. Select Setup, then disable the HotSync Manager, and clear the check
    box
    "Enable HotSync software at systems startup" in the lower part of
    the window.

    3. Close the HotSync setup window and quit the Palm Desktop
    application.

    4. Open the Macintosh? Hard Drive, followed by the Palm folder.

    5. Select HotSync Manager with one click to highlight.

    6. Go to the File pull down menu and select Get Info (Memory option).

    7. Allocate 4000K in the Preferred box, then quit that window.

    Repeat for Palm Desktop, allocating 3500K.
    Repeat for Serial Port Monitor, allocating 1500K.
    Repeat for Conduit Manager, allocating 3500K.

    8. Quit Palm folder and close the HD window.

    Please note that if you are using Macintosh? OS X, you need to boot into
    your classic layer.

    When you cannot establish a connection to perform a HotSync? Operation,
    there are a few settings that need to be checked. Please follow the
    steps below:

    First, we need to check to see if AppleTalk? is disabled, if it is not
    disabled, we will need to disable it. Then your connection setup
    settings need to be checked and possibly changed. You need to be booted
    into classic mode, this may not work if you are merely running the
    classic layer in Macintosh? OS X.

    *Disable AppleTalk*

    If you have Macintosh? OS 9.0.4 and below:

    1. Click the Apple?; Menu, then select Chooser.

    2. At the bottom right of the Chooser, you will see AppleTalk - Active
    or Inactive.

    3. Check the Inactive box and close the Chooser.

    If you have from Macintosh OS 9.1 to 9.2.x:

    1. Click the Apple Menu, select Control Panels then select Control
    Strip.

    2. In the Control Strip window, click the Show Control Strip check box.

    3. Close the Control Strip window.

    4. Click the AppleTalk button (left-most button).

    5. Click AppleTalk Inactive.


    *Check your Connection Setup*

    1. Open the Palm(TM) Desktop Software.

    2. Click the HotSync menu, then select Setup.

    3. Uncheck the Enable HotSync software at system startup box

    4. Click Disabled and click the Serial Port Settings Tab.

    5. Ensure that Local Setup is checked.

    6. In the Local Setup area, reduce the Speed to 9600

    7. Change the Port to:

    PalmConnect? USB if you are using the PalmConnect USB Kit
    Printer or Modem port if you are using the PalmConnect Serial
    Kit

    NOTE: In order to use the PalmConnect? USB you need a minimum of Mac OS
    8.6.1

    8. Return to the HotSync Controls tab.

    9. Click the Enabled box and close the HotSync Software Setup window.

    Now perform a HotSync operation.

    If you still cannot perform a HotSync? Operation after disabling
    AppleTalk? and checking your connection settings, we recommend you
    attempt a HotSync Operation with your extensions disabled, rebuild your
    Macintosh? Desktop File, and resetting your PRAM.


    *Disabling Extensions*

    1. Close all applications.

    2. Disable all extensions by holding the 'shift' key while restarting.
    You will see Extensions Off on the Macintosh? OS splash screen.

    3. Open the Palm" Desktop Software.

    4. Click the HotSync menu, then select Setup.

    5. Click the Enabled box and close the HotSync Software Setup window.

    6. Perform a HotSync Operation.


    *Rebuild your Desktop File*

    1. Close all applications.

    2. Hold the 'Command' and 'option' keys when the Welcome to Mac OS
    screen changes to Mac OS Starting Up.

    3. You should be prompted: "Are you sure you want to rebuild the
    desktop file." Click the OK button. This should take approximately 5
    minutes.

    4. Perform a HotSync Operation.


    *Resetting the PRAM*

    1. Close all applications.

    2. To reset PRAM hold the 'Command'+'option'+'P'+'R' keys while
    restarting.

    3. Wait for 3 chimes. Release the keys.

    4. Attempt a HotSync Operation.



    If this issue persists, please reply to this specific message. For
    further questions you may send another E-mail message or use our
    telephone support.

    To telephone Palm U.S. Technical Support, please dial:

    (847) 262-7256

    NOTE: All Palm handhelds have a 90-day technical support warranty that
    is effective from the original date of purchase. Upon expiry, all
    telephone queries requesting additional technical support will be
    subject to a $25 fee.

    To learn more about Palm handhelds, please visit the Palm Knowledge
    Finder on the Palm Web site at:

    http://kb.palm.com/




    If anyone has additional thoughts, suggestions, etc. it would be greatly appreciated!

    Regards - MG
     
  5. AlanG

    AlanG Mobile Deity

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    Hello Ellehicm.

    Two more thouhts for you.

    1. Have you downloaded the latest Mac OS 9.x Belkin driver from the Belkin support site ?

    2. Palm, in their e-mail, recommend that you set the memory for the various applications to 4MB (4096k). What happens when you set the values to 8MB (8192k) or 12MB (12288k)?

    3. Have you tried a soft-reset on the Palm?

    Alan G
     
  6. im515

    im515 Mobile Enthusiast

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    I have a new Palm 515 and I have not been able to get the Palm Desktop 2.6.3 and my USB connection to work together.

    I have been able to sync my new palm using Desktop 4.0 but that created a new set of problems which I have detailed elsewhere. If you can live with Desktop 4.0 that may solve your problems. Write me, or search the forums, if you want more information about those problems.

    Also, if there is ANYONE that has gotten Desktop 2.6.3 and USB to work together, can you please write or post. Thanks.

    Good Luck,

    David
     
  7. im515

    im515 Mobile Enthusiast

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    After two days of tedium trying everything I can think of, checking the forums again and again for a fix to this problem, I'm giving up.

    The last thing that I did was to do a clean install of system 9.2.1. I then upgraded to 9.2.2 and then installed Desktop 2.6.3. I got the same damn message I've gotten 20 times since I tried troubleshooting this problem:

    Software needed for the USB device "Palm Handheld" is not available. Would you like to look for the software on the internet?

    My conclusion is that the Palm 515 just dosn't work with USB and the Palm Desktop 2.6.3.

    If you didn't start this thread from the beginning, let me fill you in. When I got my new palm I thought I would upgrade to the latest desktop software. In addition to some weird anomalies that I found with the software, it wouldn't run Dataviz's Desktop To Go (which allows you to convert Word Documents and Excel documents). It's a great piece of software.

    After a futile couple of weeks talking to Palm, checking forums and uninstalling and reinstalling ad nauseum, I'm going to live with the Palm Desktop 4.0. I know that eventually Dataviz will come out with a version that works with the latest desktop software. I'll just have to live with the quirky software and without Desktop To Go until the upgrade comes out in the Fall.

    If there is anyone who is using a 515 with 2.6.3 and USB on a beige G3 let me know! Being a beige G3, it did not come with USB ports. I had to add a Belkin card. Perhaps that is part of the problem. If I had a G4 around to test that hypothesis I would.

    That's all for know. I'm over it!
     
  8. Jennifer S

    Jennifer S Mobile Deity

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    Have you tested the USB ports with anything else? I think there's a good chance that's your problem. Another alternative is to get a serial cable or serial cradle for the m515. Get it at a store that will let you return it if you're not successful.
     
  9. im515

    im515 Mobile Enthusiast

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    Hi Jennifer,

    My Palm works now with the Desktop 4.0. Although I can't use Domuments to To Go I am able to sync my palm through the same USB port I was using before. This leads me to believe that my original conclusion was right?that my 515 just doesn't work with USB and Desktop 2.6.3.

    Thanks for your suggestions.

    David
     
  10. Deboaxe

    Deboaxe Newbie

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    I see that I'm not the only one who's still battling with m515 hotsynch issues! Thanks for the advice and support, but I still have not been able to resolve them!

    What difference does it make if I use Desktop 4.0, or Desktop 2.6.3? Does it matter if I'm using OS X? I'm using one of the two USB ports to connect to my printer, and that's working ok, so that can't be the problem, can it? Would I be able to use Desktop 4.0 with OS X, just to see if it works? If this gets too bad, can I get my money back from Palm???

    I see you can see, I need help! Help!!

    :confused: :mad: :eek: :)
     
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