Entourage X ... sync some, but not all ... help!

Discussion in 'Sync (Mac and Linux/Palm OS)' started by Chris1234, May 15, 2007.

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  1. Chris1234

    Chris1234 Newbie

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    Hi there,
    I have a Treo 650 and Entourage X. I love my Treo but I desperately need to get it fully syncing with Entourage. Right now my Tasks, Contacts, Calendar, and Memos are not syncing.

    It seems that my main Identity is open in another Office application. Has anyone come across this before.

    Here's the hot sync log. Any suggestions is appreciated.

    HotSync 3.2.1 started 5/15/07 8:28:49 AM
    Local Synchronization
    OK Install
    OK Voice Memo
    Tasks did nothing
    OK Media
    OK Note Pad
    HotSync Failure: The Entourage identity "Main Identity" could not be opened because another identity is open in another Office application.
    synchronization failed
    Entourage Conduit synchronization failed
    “Entourage Conduit” failed (error = #-1)
    Memos did nothing
    Contacts did nothing
    Calendar did nothing
    OK Install
    Backed up Email_libr_HsMp_BFD5F652.pdb
    OK Backup
    Last sync time and PC ID updated on handheld
    HotSync Complete 5/15/07 8:29:15 AM

  2. RobbM

    RobbM Big Shot in the Lab

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    Hi, Chris, and welcome to BrightHand!

    First of all, do you have another Office identity? I know I have 2 in Entourage. (that is, I HAD 2, but then my iBook blew up....)

    At least Word can plug in to the address book of Entourage for mail merge. Have you done any mail merge work with Word or even Excel (to make a list, say)?

    You might also try rebuilding the Entourage database. Quit Entourage and restart holding down...uh....I'm pretty sure its Opt-Cmd. A database manager app will start up and ask if you want to rebuild.

    Best o' Luck
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