My computer is running Palm Desktop by ACCESS Version 6.2.2; Windows Vista Ultimate 32 bit; SplashID Desktop Version 4.16; SplashShopper Desktop Version 2.62; I have had the SplashID and SplashShopper for years and always able to hot sync the programs with my Palm TX and prior to that two different versions of Palm. I purchased and downloaded SplashID Safe on Oct 25, 2011. Since that time I have not been able to sync Splash ID and SplashShopper with my Palm. I immediately submitted a query to Splash Data and was told to uninstall Splash IDSafe and reinstall SplashID Desktop 4.16 for Palm; I did this. However, I could no longer HotSync my Palm TX with SplashID and SplashShopper. Again, I submitted a query to SplashData and was told that because I could not HotSync, they could not help me. I have thoroughly read these forums and tried many, many fixes indicated. Palm will still not sync. I rely heavily on the Palm TX for these programs in running my life. I am so hoping that someone here can help me.