Unfortunately have got nowhere with this. As I said the previous owner had not done a hard reset so I decided to do this before I started the switchover. I can't get it to work. I am pressing the power button, poking the reset hole and keep holding the power button down and waiting... and waiting..... nothing happens. When I let go it performs a soft reset. I even tried a method from YouTube where you press the 4 bottom buttons instead of the power button but no go. Any suggestions please?