My Plantronics Voyager Focus headset is having charging problems. I'd appreciate advice on either fixing or replacing my device. It is out of warranty. I've really enjoyed using the Voyager Focus for the past 18 months. It fits comfortably over my ears, had extremely awesome battery life, the range was incredible (I sometimes wandered away from my phone while talking and would forgot where I set it down) and people were often surprised when I told them I was talking to them on a BT headset -- the sound quality was amazing. Suddenly, the darn thing won't hold a charge. I do have Plantronics Hub installed on my PC, and when I plug it in, it appears to charge. The charging indicator creeps up to 100% over time, but as soon as I disconnect it, it drops to zero, announces that I need to recharge, then shuts itself off. I've had 2 occasions where I was able to get it to hold a charge since this started happening. The first time, I let it sit connected to my PC until it showed a full charge, then flashed a firmware upgrade. It held a charge after that and seemed to work normally for a day, but failed again. I haven't found instructions for a factory reset, but tried to duplicate reset procedures I found for other Plantronics headsets (e.g., turn off the unit, press together the answer/vol down and voice command keys for a few seconds.). That didn't work, either, so I let the battery completely drain for a few days. Recharging seemed to work and the Hub app on my smartphone showed I had something like 22 hours. After about 4 or 5 hours, however, it suddenly dropped to 1 hour, then died. Google failed to find instructions for replacing the battery, and only one potential eBay source (out of China?) for a battery (the seller responded that they don't have replacement instructions, either). I work from home and spend much of my day attending meetings through Skype for Business while dialed in through my phone. It's critical I have a comfortable headset with excellent call quality. While I might use cheap earbuds for listening to music, podcasts, and streaming videos, for phone calls both comfort and excellent sound/call quality is paramount. Even though I pay for this out of my own pocket, I'm willing to spend whatever necessary to meet my need. I just don't want to waste more money basing my purchase decision on reviews that mostly focus on sound/music quality and not voice/call (microphone and monitor) quality. That said, I've gone through a number of headsets over the years, only to be disappointed by lack of comfort and complaints from callers about sound/call quality. I've had 2 Plantronics Voyager Legend headsets, various LG Tone headset models, and more. I might just order the Voyager Focus again, but those darn things are in the $300 range! . If they're only going to last 18 months, that's a bit hard to accept. But, if nothing better comes along, I'll do it.