Apple Just Gave Millions Of Users A Reason To Quit Their iPhones

Discussion in 'Headline News' started by RickAgresta, Mar 15, 2020.

  1. RickAgresta

    RickAgresta Peanut, leader of the Peanutty Forces

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    Apple’s 2020 iPhone plans are some of its most exciting in years and an iOS 14 early beta has already revealed some of the company’s biggest secrets months ahead of schedule. But for every iPhone owner currently using iOS 13, Apple may have just given you a reason to quit your phone right now.
    |Gordon Kelly, Forbes Senior Contributor Consumer Tech
    I write about technology's biggest companies
    |

    Earlier this week, I was tipped off by a reader about a serious iOS 13 cellular bug which is consuming mobile data without explanation and increasing bills. Remarkably, while this was the first I had heard of it, affected users (at least those aware of the issue) have been suffering for months and even switching off mobile data has not stopped it. The only solution for some has been to shut down their iPhones completely. Complaints about this can be found in multiple forums, including Reddit and Apple’s Support Communities (1,2,3,4,5,6,7,8,9,10,11,12,13 etc) impacting every iPhone model and every version of iOS 13, including the latest iOS 13.3.1 release. The problem always takes the same form: users navigate to Settings > Cellular > Cellular Data (either by chance or because of a big bill) and find a mysterious entry called ‘Uninstalled Apps’ which is steadily consuming data. For some, the total only uses kilobytes but for others, it can hit gigabytes a day and affected users are being told Apple has been aware of the problem for some time. “Apple Support said it’s been a known issue since January… but no ETA for a fix, no explanation for where the data is going, or if they will compensate customers for busting data plans” explained the reader to me. “I spoke with Verizon about the usage. They said it’s getting categorized as audio and video streaming, but only because it’s using network ports normally associated with those types of services.” Sending me the screenshot below, he explained: “This is from a two day road trip where I had cellular data turned off most of the time, I had to upgrade my data plan to keep from going over my allowance.”

    [​IMG]

    And it’s a worryingly familiar story:
    “My wife’s phone has had this same problem since ~ 13.3. Hers is using around 1 GB per day between Uninstalled Apps and System Services. This is a major issue and Apple is aware of it. I’ve been working with their support and they do acknowledge the issue but are unable to provide any ETA for a fix.” – source
    “I have this issue too and it seems quite common as I found quite a lot of posts online about it. It must be some sort of iOS bug but it’s annoying not to know exactly what it is, to say the least.” – source

    “So this is what happened: After 2-3 minutes my phone became hot. I checked iOS setting/cellular and saw an uninstalled app used 700-800MB. I closed the settings and reopened it and it was 900MB. The uninstalled app used 1.2GB data in less than 5-6 minutes… I reset my cellular statistics many times since yesterday and didn’t install or uninstall anything but ‘Uninstalled App’ is still transferring data.” – source
    “Same issue except mine uses GBs of data. I have even completely wiped my phone and made as new. Yet still the ‘unused apps’ goes through data.” – source
    “I’m at 2GBs and so is my wife’s phone. It’s crazy and frustrating. Had to change cell plans bc Apple was so worthless at helping.” – source
    “I just noticed this issue on my iPhone XR. I got a notification from my carrier that I’ve used 90% of my 8GB of data and I have 11 days left in my billing cycle. My data usage is usually around 4GB per month, so this was pretty strange. I noticed that System Services and Uninstalled apps were taking up the majority of my data usage…. This seems to have started around the time I installed iOS 13.3.” – source

    “Everything everyone is trying and have experienced I have already been through. I even tested after a clean installed X. (And noticed the same behavior on a brand new 11Pro) So it’s either nefarious apps that stick to the phone/appleID/phone# after a clean wipe, or it’s a bug in iOS. Honestly at this point, I think it’s best if the media picks it up so we can get a reliable response from Apple.” – source
    “Unless it makes the headlines I don’t see Apple changing a thing to rectify the issue.” – source
    Interestingly, the only fix I’ve found for this problem was back in the early days of iOS 13 when affected users could still roll back to iOS 12: “I’ve been fighting this too with 300-600 MB attributed daily to uninstalled apps. A rollback to iOS 12.4.1 stops the usage but then can’t use my Apple Watch with watchOS 6.01 as it requires iOS 13 to pair. Problem returns” – source
    Needless to say, I have been in contact with Apple multiple times this week trying to get answers. The company has acknowledged the inquiry but has yet to issue an official response. I will update this article as soon as I have an update.


    Link: https://www.forbes.com/sites/gordon...one-11-pro-max-u-iphone-xs-max-xr-update/amp/
     
  2. raspabalsa

    raspabalsa Brain stuck BogoMipping

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    I was hit by that data consumption bug about a week ago. No, I'm not using an iPhone. It was during a convention in La Paz. An engineer from the Ecuador branch arrived and she didn't have data roaming for her cell number, so I offered to tether her iPhone to my S10+. My carrier in Bolivia (Entel) regularly sends SMS informing the user how many GB or MB are left in the plan. That morning at 9:30 AM I had 4+ GB. She tethered her iPhone (no idea what model, but it was one of the newer fancier models with the camera lenses arranged in a triangle). She used it sparingly for the next two hours. Then I got a SMS informing me that I had only 40MB left in my plan. I asked her if she was streaming videos from YouTube or downloading from Netflix, she vehemently said no, checked her apps and settings, but couldn't explain what was happening. I just sent her the link to that article and told her to sell her iPhone and get an Android device :D. Thanks for sharing, Rick. I finally know what happened that day.
     
  3. RickAgresta

    RickAgresta Peanut, leader of the Peanutty Forces

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    Glad I could help raspy (although I'd prefer it to not have been necessary)
     
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  4. RickAgresta

    RickAgresta Peanut, leader of the Peanutty Forces

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    some followup information to first post in thread can be found in the updated article, same link as first post in thread.
    the date of original publication was 15Mar2020
     
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