Hotsync Problems

[DanK]

So I was upgraded by my company the other day to Outlook 2003 while also being put on an Exchange Server. Now, when I Hotsync, Hotsync crashes near the end of a session without fail. Someone please help. I'm sure it's something rather stupid.

Here is a copy of my log on the pC side:



HotSync operation started 11/10/03 09:31:19
Expense - sync configured to Do Nothing
OK Note Pad
OK Photos
OK Outlook Calendar
OK Outlook Contacts
-- Outlook Tasks
User: <snip>
Version: 3.1.3
There are more records in your Handheld than in Outlook. Please re-synchronize to attempt recovery.
Outlook = 286, Handheld = 471
OK Outlook Tasks - Slow Sync with 1 message(s)
OK Outlook Notes - Slow Sync
OK AvantGo Connect
OK VersaMail
-- Backing up db MMIDCache0 to file C:\Program Files\Palm\KlandeD\Backup\MMIDCache0.PDB
-- Backing up db MultiMail Messages to file C:\Program Files\Palm\KlandeD\Backup\MultiMail_Messages.PDB
-- Backing up db CalendarLocationsDB-PDat to file C:\Program Files\Palm\KlandeD\Backup\CalendarLocationsDB-PDat.PDB
-- Backing up db psysLaunchDB to file C:\Program Files\Palm\KlandeD\Backup\psysLaunchDB.PDB
-- Backing up db Saved Preferences to file C:\Program Files\Palm\<snip>\Backup\Saved_Preferences.PRC
OK System
HotSync operation complete 11/10/2003 9:35:50 AM

HotSync operation started 11/07/03 15:21:37
Expense - sync configured to Do Nothing
OK Note Pad
OK Photos
OK Outlook Calendar
OK Outlook Contacts
-- Outlook Tasks
User: <snip>
Version: 3.1.3

ERROR: 10006410
Failed to close handheld database.

1291: BaseConduit

ERROR: 10006410
Failed writing AppInfo block.

2330: BaseConduit

ERROR: 00001013
Exception thrown at line (396)

Operation aborted



471: TdConvert
12998: BaseConduit
12364: BaseConduit
11783: BaseConduit
8789: BaseConduit

[Bill Gamble]

Since you're using the Z71, then you're also using PocketMirror as your conduit to Outlook. Read this, from Chapura's knowledgebase.

[DanK]

So I upgraded to the latest drivers for Chapura. I no longer get the error I was getting. However, Hotsync still crashes, but only when I am syncing VersaMail. When VersaMail is set to "Do Nothing" I get no issue. When it is set to sync, it syncs, gives me an OK log, and then I get the following XP pop-up.

"Hotsync has performed an illegal action, would you like to send a report to Microsoft so they can do absolutely nothing with it. This screen is just to do away with the 'blue-screen-of-death' anti-marketing screen we used to have in your previous version of Windows"

On to VersaMail I guess.

[Bill Gamble]

Try reinstalling Versamail.

[ashishg_pbx]

Did you have any luck with it? I have been facing the same problem, and dont' know where to look for a solution. Is Versamail owned by Palm, or is it a third-party app?

Ash