z22 Palm TX and install problem.

[bossierw]

I know this is the z22 forum but since the overall issue is a combination of all these issues I thought I would explain.

I'm having issues getting software onto my son's z22. I'm using windows xp on my computer.

primary issue. He inherited the z22 from me that used my name as the main name. I upgraded to the Palm TX and transferred over all my files created a new user with his name on his TX and erased the old identity on the Z22.

This worked fine for all the functions I could sync each PDA separately using the different names or at least I thought it had until I decided to add a few games to his PDA. I had had pretty good luck with quick install so I started trying to install. The problem is that he doesn't have a user identity in Quick install and there doesn't appear to be a way to add a user identity.

Many attempts later, a loss of ability to sync lost and gained back later I started looking at other options.

I looked a the PinInstall program as another way http://www.envicon.de/e/pinstall/pinstall.html

Now I cannot make PinInstall and hotsync work at the same time. When I push the hotsync button it freezes and eventually tells me it can't maintain a connection. When I reset the com ports that does not work. When I turn on Pin Install hotsync turns off. If I try to turn Hotsync back on it won't turn on unless pinstall is turned off.

Any ideas how to solve this problem.

[Dick Tracy]

What OS is on your computer?

Do you and your son have different Windows LogOns (assuming you are using some flavor of Windows)?

Do you religiously Log On and Log Off when changing User? Switch User is not supported.

Is your son attempting to use the same Hotsync Name on the Z22 as he uses on the TX? If yes, this is the problem. You cannot have two very different pieces of hardware share the same Hotsync Name.

[bossierw]

First thanks for the reply.

We are using windows XP and there is only and adminstrator log on that everyone who uses my PC shares. The computer name on my network happens to be the same as the PDA name I use not sure if that matters.

He only has a hotsync name for his Z22 not one on the Palm TX.
For example purposes only my PDA hotsyncs with the name B
and his Hotsyncs with the name C. There is no identity for B on the Z22 (I erased it after giving it to him) There is no identity for C on the TX at all.

[Dick Tracy]

Which user is showing in Palm Desktop when you try to use QuickInstall?

[bossierw]

Sorry I some how missed that in my original tale.

The user that shows on Quick Install is my user name on the Palm TX PDA. and the PDA that can take new software through quick install is my TX.

I can select either user when I go to Palm Desktop but when I switch to Quick Install (no matter which user was on Palm Desktop when I did it) The only User on Quick Install is me.

There is an option on Quick Install to change users but my Son's account is not an option only my account is an option.

I've tried creating a new profile on Quick Install but but the software won't let me add his name because he already exists on the Palm Desktop software.

[RickAgresta]

well, first off, a kludgy workaround to add apps to the Z22 is to download them to the TX and then IR beam them to the Z22.

next, it is a built-in function of Pinstall to 'disable' the HotSync application when Pinstall is running, so that is not a surprise to hear. that happens to me, too, ever since my m130. if Pinstall works to install files to the Z22, all the hops, skips & jumps to make Quick Install work may not be worth the effort, as long as the Z22 can HotSync, as it has no other way to backup data.

I just tested this, see if it works for you guys: open up Palm Desktop, and start Quick Install from within Palm Desktop after having chosen your sons Z22 username from the Palm Desktop drop menu in the upper right. When I do this, the Quick Install app automatically shows the same username as displayed in Palm Desktop, whereas if I startup Quick Install directly, the username does not necessarily match up with Palm Desktop.

Good luck, let us know how it works out.

[bossierw]

Hi Rick thanks for your response

The problem that I'm having-and if its just because I'm doing something silly please let me know.
In PInstall it says to install software click the hotsync button. When I click the hotsync button on the PDA the hotsync fails because computer cannot establish a sync. I can't find a button in the PInstall program to initiate a hotsync there.

The work around you suggested where I change the user in Palm Desktop and then use the quick sync button on the palm install does not work. It automatically switches to my name on the quick install menu with no ability to change.

I haven't tried the IR work around. I must admit I would really rather a work around that is more convenient than that

[RickAgresta]

just had a thought -- prior to starting Pinstall, you do have the HotSync icon visible in the system tray, right? although Pinstall temporarily disables HotSync, HotSync needs to be running in the first place.

and please pardon my poor manners; Welcome to Brighthand!

[bossierw]

Thanks Rick,

I've been to Brighthand before but don't really know enough to be a useful contributor so I mainly come by when I need help and get really stuck though I try really hard to solve my problems on my own first.

To answer your question. The Hotsync Icon is on when I turn on PInstall but PInstall tells me I have to disable it if I say no the PInstall doesn't work. If I say yes then then the Hotsync icon disappears from the task tray.

I'm kind of assuming that PInstall is shutting the Hotsync down completely since if I try to turn it back on it won't turn on but if I shut PInstall down then I can turn the Hotsync back on.

I was playing with the idea of using the IR to port the info from my TX to his Z22. As I've never used an IR port before mainly I'm trying to figure out how to use the IR port at all. I didn't forget about the suggestion just need to develop some new skills with the IR port before I can give it a fair test so that way is still up in the air.

[RickAgresta]

at this point, I'd uninstall/reinstall Palm desktop, after copying your and your son's folders to a convenient location. Do not connect either device, nor perform an update, even if asked during installation from the CD. I say this because I am able to add a new user in Palm Desktop, and then select that newly added suer in QuickInstall; this makes me think something is 'messed up' with the installation. Have you tried adding a new user in Palm Desktop? Does it then show up as a selection in QuickInstall? If *that* works, then there may be a way to fool the software, by copying your son's folder's contents into the newly created user folder.

EDIT: regarding the IR port, piece of cake! From with in Prefs, under Power, be sure that Beam Receive is turned on. Then, from the Launcher's menu of the TX, select Beam; there will be a list of 'beamable' files, both for the main memory of the TX, and the SD card. to be safe, I'd download only to the TX main memory, not the SD card; that way, you know that there will be no problem beaming to the Z22. Align the 2 devices top to top (thats where the IR port is located), select the file to beam -- one at a time, only -- then press Beam. It should work like a charm..