11-02-2004, 04:07 PM #1
Order X50v through Home & Home Office to get 3D Game Pack!
I just received my X50v today that I had ordered with a Small Business 15% coupon. It did not include the 3D Game Pack (Enigmo, StuntCar Extreme). I saved $75, so I don't really care about the games that much. Just wanted to let everyone know to order through Home & Home Office if you want the games.
11-02-2004, 06:17 PM #2
I got very frustrated after reading several threads about the issue that I ordered on the 12th and then have people getting their device long before I am. My order still says pre-production for the last three weeks.
I called customer care to see what kind of answer I would get. The customer agent was very friendly and polite but basically had no answer other than that as an Employee order (I work for the government so get the employee channel :?: ) is produced differently than home order. I politely told her that was bull and not acceptable and wanted to speak to her supervisor.
The young man got on the phone, gave me his name and section (without argument or difficulty) and explained to me that Dell's orders are bundled when they are produced from different locations to ship together. In this case it is the 3D Game CD and the AXIM System. The CD of nothing but three 3D games that was a free incentive with the initial orders has been delayed for several weeks at best. Thus my entire order (both order numbers, 1 for CD, 1 for system) is thrown into a hold status and would not ship until the CD was released. I politely told him exactly how inane and unacceptable this is to me. He offered three choices:
1. Cancel my order.
2. Cancel the CD order. (which I reminded him I had no choice in the first place on this CD)
3. Have me verbally authorize him to request release of my system order to ship without the CD order and they be shipped seperately.
I chose option 3 and requested he CC me on the email to release my system order to shipping. Moments later he stated it was sent. I checked and had the email. He also stated the system should update not more than 24 hours from now with a status and I should expect my order early next week.
Reading that you received your order when the CD was not included adds credance to the tale from Dell.
Overall I am pleased with Dell for the way this is being handled (if it is really the deal) and appreciated the honesty.
We shall see. "The truth is out there..." 0XSteve
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