This Device Cannot Start (Code 10)

[at wits end]

I have an M505 - a few years old obviously. Have had trouble since day 1 but decided to live with it...and now might need to replace this unit, unless somone can help.

I have a brand spanking new Win XP Pro box, the new usb cradle and desktop 4.0, 4.1, every download I could find, drivers, patches, etc.

I loaded the desktop software rebooted, plugged in the usb cradle rebooted, sync button gives nothing but a timeout on the palm. I have tried 4 different USB cradles, the 2 old ones and 2 new ones (wife has same model) USB into a hub and directly into the pc. Have installed and uninstalled numerous times, each time cleaning out the registry and c:\palm directory

I have HARD RESET my palm and completely erased everything in it (OUCH!) restoring it to factory spec's. Lost EVERYTHING since I have never had a sync complete on this box (last one was on a work laptop and no longer have access to it).

Under Hardware mngr I had to install the palm manually and it still has the error code 10, "This Device Cannot Start" no matter what I try.

any ideas? I know the usb ports work both in the hubs and off the mainboard.

for what it is worth, I have not had a sync in a long long time- gave up for a while and now have the need to dust off the PDA and try to revive it from its suspected ESD disaster with the original cradle. thanks Palm.

[imported_StevenGT]

Mmm, it's a long shot, but did you check to be sure USB HotSync'ing was activated in HotSync Manager? Right-click on the HotSync icon on the toolbar and make sure "Local USB" is checked. If not, check it.

[BAB2000]

gave up for a while and now have the need to dust off the PDA and try to revive it from its suspected ESD disaster with the original cradle

ESD (electrostatic discharge) can effect teh USB circuits on the m505.
To clear and reset the USB comm circuits you must complete the battery drain fix or open the back of the unit and disconnect the battery. Battery drain will take about 10 hours if fully charged, but allow for 4 hours when the screen shuts down.
To learn more about SUDS and the battery drain review this FAQ thread.


Does the wife's unit sync with the XP instalation?

The hub you have connected, is it self powered? If not, for the first hotsync it is recommended to connect directly to a main USB port. Non powered USB hubs may not share adequate current for the Palm's USB data transfer.

When preparing the XP PC and loading the Palm software some suggestions include;
1. User must be signed in with full admin rights to load the software.
2. All software applications on the PC must be closed.
3. Virus protection software must be disabled for the install.
4. Try installing from the Palm installation CD. If not and installing from the download, reloate the install app to the C: loaction. Its performance is unpredictable from deeper in the directory tree.

Hope this is of help!

[at wits end]

Originally posted by BAB2000
ESD (electrostatic discharge) can effect teh USB circuits on the m505.
To clear and reset the USB comm circuits you must complete the battery drain fix or open the back of the unit and disconnect the battery. Battery drain will take about 10 hours if fully charged, but allow for 4 hours when the screen shuts down.
To learn more about SUDS and the battery drain review this FAQ thread.

***I am in the process of doing this now....

Originally posted by BAB2000
Does the wife's unit sync with the XP instalation?

***have not tried it, she has it at her office and uses a serial cradle there with no trouble...

Originally posted by BAB2000
The hub you have connected, is it self powered? If not, for the first hotsync it is recommended to connect directly to a main USB port. Non powered USB hubs may not share adequate current for the Palm's USB data transfer.

****it is self powered, and tried the first sync directly into the pc usb port

Originally posted by BAB2000
When preparing the XP PC and loading the Palm software some suggestions include;
1. User must be signed in with full admin rights to load the software.

*** i log in as admin, and my user name also has full admin rights, tried both ways

Originally posted by BAB2000
2. All software applications on the PC must be closed.[/B]

***everything shut in the task bar, some processes running in background shown with task mgr

Originally posted by BAB2000
3. Virus protection software must be disabled for the install.[/B]

***dont have any

Originally posted by BAB2000
4. Try installing from the Palm installation CD. If not and installing from the download, reloate the install app to the C: loaction. Its performance is unpredictable from deeper in the directory tree. [/B]

***went from CD a few times, and then the 4.1 download. same result.

Originally posted by BAB2000
Hope this is of help! [/B]

***thanks. I am going to check out the battery drain deal first. Will advise asap.

thanks again for all the responses from everyone
steve

[at wits end]

IT'S ALIVE !!!!!!!!

unreal. I let the battery drain down, recharged it this morning, reinstalled my s/w, hit the hotsync button, and alas, New Hardware Found, device installed and working great. thanks for the help.
steve

i think completely erasing everything off the palm makes it feel a bit more snappy, too! less clutter.

[imported_StevenGT]

Actually, cridit to BAB2000 for the detailed instructions, but glad we could be of some assistance!