palm 705 quality problems

[soniah]

It's amazing what the luck of the draw it is when you purchase the latest technological device. I haven't had a problem with my i705 since I got it back in February. I ordered it through the Palm Store.

The only problems I run into are software problems, not hardware. Software problems that are add-ons, not what came with the device.

I do think it is the coolest handheld around!

[imported_Robert Brown]

I am having the same problem... Anybody found a fix?? I am on my 4th replacment unit!!

[Risah]

Hi, I finally did have problems with my i705 screen. It just stopped responding. I called Palm and they took about 2 weeks to send a replacement. During that time, mine came back to life, which was good because the replacement Palm that finally arrived was broken as well. I sent it back. My Palm died again (no screen response) within 2 weeks. Palm sent a replacement this time within 2 days and it arrived and was working fine.

HOWEVER, I had to go on line to register it which they promised me they had arranged in advance and had credited me 1 month service for my troubles. Instead I had to re-register with my credit card and after being reassured that I wouldn't be charged the $9.99 acctivitation fee because Palm would recognize my existing user name, I WAS charged and for another month's service. I called Palm again and was told, "well I can credit your card, but it takes 10 weeks to show up so instead I'll credit your Palm account and you'll see the credit next month.

This is AWFUL service -- AND I'm a loyal Palm owner from the very first Palm Pilot. I am extremely dissapointed and hope that Palm monitors these chat boards. In the meantime, the new Palm is working fine ...... so far.

[freek]

afyer 3 weeks of radio and battery problems, palm finally replaced it.

called yesterday, got it today.

the replacement is broken as well, the digitizer just wont respond, getting another replacement.

hope its ok...

[jkh]

I also encountered what appeared to be hardware-related digitizer problems with an i705 unit purchased last spring. When I started thinking about the problem, I realized that it showed up at the same time I started using SilverScreen.

Like many launcher programs, SS acts like a hack and traps hardware interrupts to look for activity it wants to process before the system does. Once I removed SS, the digitizer problems disappeared.

This isn't to say that digitizer hardware problems don't exist, but you may want to make sure that it isn't a piece of third-party software that has inserted itself in the digitizer's processing path and is causing unexpected interference.