I got my initial order email but not the follow-up? Help

[tread42]

I received my initial email confirmation of the order from DELL but not the follow up that said it would be here a day after the first. I emailed customer support tonight but have yet to hear back. It looks like they are only open 7-6CST.

Anyone else have this problem? If so how was it resolved? I'm kind of bummed due to the fact that my ship date was 12/20 and I'm not sure if I'll get it by the end of the year if my order did not go through for some reason.

I'm also worred because the big "site outage" took place the day after my order. I'm not sure if this effected the order or not?


Any thoughts or condolences that might calm me would be greatly appreciated :-)

[billystlyes]

I think I would call Dell at this point. Although they had prblems with their site a few days ago. My email with order number came about 4-5 hours after I placed my order and the auto-confirmation that was sent right away. I have ordered from Dell a few times in the past and it never took more than a day.

Good Luck!

Billy

[tread42]

Thanks Billy.

I contacted them and my order did go through. Now I just have to wait until a week and a half or so....As my estimated ship date is 12/20 :-( I don't suppose anyone has gotten theirs shipped before the estimated date have they?

[sanbinde]

actually, most of people got their axim delivered before the ship date. Mine was supposed to ship on 18th, but I ahave it for 3 days already