Emails no longer on server after reading on phone

[scjjtt]

I also use the default email app for all my emails. I don't have the problem you have described. Do you have this problem with Gmail? Yahoo? Hotmail? In my business pop 3 account I can indicate how many days mail is left on the server before it is deleted. You may want to explore your settings and what your options are. On my account one of the options is to immediately remove the email off the server once it is accessed. This option sounds like what you have going on.

-- Sent from my TouchPad using Communities

[abenn]

I have a setting for "Dowload options", which is set at 3 days at the moment. I'd assumed that was the time an opened email was kept on my phone before being automatically deleted, because that's what's happening.

In fact, I'm pretty sure that setting (on my HTC Desire anyway) does not relate to time left on the server, for a test email I read on my phone yesterday had disappeared from the server already when I logged in via the internet on my PC a few moments later.

P.S. I don't use any email service other than AOL and Madasafish.

[scjjtt]

Abenn, the settings I was referring to are not the ones on your phone but on and with your email services. It definitely sounds like they are set up to remove an email as soon as it is accessed. Try turning off your phone, send yourself a test email from your laptop or desktop. If you use Microsoft products (sorry I don't know what to suggest for you to use if you use Apple products) then open that email from your desktop or laptop using Outlook or Outlook Express or Windows Mail (replaced Outlook Express since Vista). Then turn on your phone and see if that email will come to your phone.

If you are checking your email from an internet browser this experiment won't work.

Let us know how things go...

Sent from my Samsung Epic 4g using Tapatalk

[lelisa13p]

My oldest email account (and the one that I've always used for "official" emails like taxes, college financing, etc) is with my ISP. For everything else I use multiple Gmail accounts. The ISP account originally had settings that removed emails from the server after downloading/reading with my PC. After the first time it happened (many years ago), I dug into the account settings and was able to set "Leave messages on server until I delete." Resolved. No problems after that and I'm able to read them with a variety of devices (several laptops, iPhone, iPad, library PC when on vacation.) I have to manually delete messages at the ISP if I want them gone.

Check the email server settings at the source, as also recommended by scjjtt above.

[abenn]

scjjtt and lelisa13p, my ISP also said in their reply that there is no further configuration available at their end. I've checked the source settings myself, and they're pretty basic -- certainly no option to specify how long messages are retained.

I sent a test email from my AOL account this morning, and when I read it on my phone it had disappeared from the server when I went to look from my PC a few minutes later.

Anyway, this provider is hosting our club's and my websites for free, so I don't really want to change. I'll just have to forward anything I want to keep to my AOL account when I'm accessing it from my phone. On my PC it's no problem because Outlook Express saves it for me.

[lelisa13p]

As long as you have a relatively easy work-around, as you do in forwarding mail that you want to retain, then you're pretty well set.